Returns

Return Policy

• Return and exchange is allowed within 7 days from delivery date.
• Items purchased from physical stores should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
• In the interest of hygiene, face masks, earrings, jewelry, sunglasses, hair accessories, insoles, cosmetics and underwear may not be refunded or exchanged at any time.

Return Pick-Up Process:
Applicable to refund, item exchange (different size only), and item replacement (exact item only).

• Email us the following details to process refund/exchange/replacement via courier (Airspeed/Ninjavan):

Email subject: Order # In-Store Drop-Off (Ex: #ALDO1234 Return Pick-Up)

• Order number
• Customer Name
• Contact number
• Pick-up address
• Reason for refund/exchange/replacement:
• Photo of the item:
• Photo of the sales invoice:

We will get back to you with the next steps as soon as we verify your request and receive feedback from our warehouse and courier. Refund/exchange/replacement will be processed once our warehouse receives the item from the courier. We will email you once we have processed the refund. However, the amount might reflect on your account within 1-3 weeks or depending on your financial institution.

In-Store Drop-Off Process:
Applicable to refund, item exchange, and item replacement.

Email us the following details for us to inform the store on your refund/exchange/replacement via drop-off:

Email subject: Order # In-Store Drop-Off (Ex: #ALDO1234 In-Store Drop-Off)

• Order number:
• Customer name:
• Contact number:
• ALDO branch/es:
• Drop-off date:
• Reason for refund/exchange/replacement: Photo of the item: Photo of the sales invoice:

We will get back to you with the next steps as soon as we verify your request and receive feedback from our store team. Item for exchange/replacement will be handed over to you once the item, sales invoice, and & original packaging has been turned over to our store team. If item exchange/replacement has a higher value than the ordered item, excess amount must be paid. Amount for refund will be processed by the head office team which will commence as soon as we have verified the return. We will email you once we have processed the refund. However, the amount might reflect on your account within 1-3 weeks or depending on your financial institution.