Returns
Return and Exchange Policy
- If you are not 100% satisfied with your purchase, kindly send us an email request (shown under each procedure below) if you wish to return & refund/exchange/replace a damaged item. Request is valid within 7 days from delivery date (when you received your parcel).
- Items purchased from physical stores should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
- In the interest of hygiene, face masks, earrings, jewelry, sunglasses, hair accessories, insoles, cosmetics and underwear may not be refunded or exchanged at any time.
- Please send us clear photos showing that the item is still in good condition (items for exchange/replacement) or where the damage is at (damaged/faulty items).
- Upon return/exchange/replacement, please provide the original box packaging and official receipt.
- We have the right to refuse the return if the item incurred damages (for non-damage returns).
Procedures and Modes of Return/Exchange/Replacement
A. Return to Seller Pick-Up:
- For this option, we will arrange a pick-up service for you.
- Applicable to return & refund, item exchange (same style but different size only), and replacement for the originally bought damaged/faulty item/s.
- The whole process usually takes 2-4 weeks from sending an email request to item exchange/replacement delivery or refund processing (for returns only). Please know that the lead time includes processing time in our head office, warehouse, and courier's delivery lead time.
1. Email us (aldo.support@benchmail.ph) your request with the following details:
Email subject: Order # - Return to Seller Pick-Up
- Order number:
- Customer name:
- Contact number:
- Pick-up address:
- Reason for return/exchange/replacement:
- Attach photo/s of the item (showing the product and price tag/barcode)
- Attach a photo of the receipt
- If you opt for return & refund (no replacement/exchange) and if your mode of payment was Cash on Delivery, please provide the following details:
> Bank Branch & City
> Account Name
> Account Number
2. We will assess your request and check availability of item for exchange/replacement then get back to you.
3. Once confirmed on the availability or if image of damaged item is acceptable, we will arrange a return pick-up service to retrieve your item/s for return/exchange/replacement.
4. Please provide the original box packaging and official receipt along with the item for return and pack it safely inside a plastic bag/box.
5. Once our warehouse confirms that your item for return/exchange/replacement has been delivered to us by our partner courier, refund processing or booking of item for exchange/replacement for delivery will commence.
6. For return & refund, we will pass on to Finance team for approval with a lead time of 5-10 working days, excluding processing time from our payment providers/your financial institution.
7. For item exchange/replacement, we will book a delivery service (shipping fee shouldered by us) and send you the tracking #. Same delivery lead time will apply
B. Store Drop-Off
- For this option, you can drop-off your item at any ALDO PH branch.
- Applicable to return & refund, item exchange (different size or style), and replacement for the originally bought damaged/faulty item/s (subject to availability).
- The whole process usually takes 1-2 weeks from sending an email request to item exchange/replacement delivery or refund processing (for returns only).
1. Email us (aldo.support@benchmail.ph) your request with the following details:
Email subject: Order # Store Drop-Off
- Order number:
- Customer name:
- Contact number:
- Drop-off branch:
- Drop-off date:
- Reason for return/exchange/replacement:
- Attach photo/s of the item (showing the product and price tag/barcode)
- Attach a photo of the receipt
- If you opt for return & refund (no replacement/exchange) and if your mode of payment was Cash on Delivery, please provide the following details:
> Bank Branch & City
> Account Name
> Account Number
2. We will assess your request and check availability of item for exchange/replacement then get back to you.
3. Once confirmed on the availability or if image of damaged item is acceptable, we will inform the branch on your date of visit.
4. Please provide the original box packaging and official receipt along with the item.
5. For return & refund, once our store confirms the returned item, we will pass on to Finance team for approval with a lead time of 5-10 working days, excluding processing time from our payment providers/your financial institution. The branch is not authorized to process any refund for online transactions.
6. For item exchange/replacement, you are allowed to choose item/s with the same value of your item (shown in your receipt) or higher value (just pay for the excess amount).
